Return & Refund Policy

Last Updated: September 21, 2026

At Kidovee, we want our customers to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us as soon as possible after delivery.

1. Eligible Returns

A product may be eligible for return or replacement if:

The product received is damaged.
The product received is defective.
The wrong product was delivered.
The product received does not match the ordered product.

Eligibility may depend on the condition of the product and the circumstances of the order.

2. Product Condition

Returned products should generally be:

Unused
In their original condition
Returned with original packaging, accessories, tags, and other included items where applicable.

Products that have been used, damaged after delivery, altered, or returned without required accessories or packaging may not qualify for a return.

3. Return Request

To request a return or replacement, customers should contact Kidovee with:

Order number
Customer name
Product details
Reason for return
Photographs or videos showing the issue, where applicable

Our team may review the request before approving a return.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, damage caused after delivery, or other applicable conditions.

The applicable return eligibility may be communicated on the product page or at the time of purchase.

5. Refunds

If a refund is approved, the refund will be processed through the applicable payment method or according to the available refund process.

The time required for the amount to appear in the customer's account may depend on the payment provider or bank.

6. Replacement

Where applicable, Kidovee may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, another appropriate resolution may be offered.

7. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return and the applicable return conditions.

For products received damaged, defective, or incorrectly delivered, Kidovee may provide an appropriate resolution after verification.

8. Order Cancellation

Cancellation requests are subject to the order's processing and shipping status. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.