Shipping & Delivery Policy

Last Updated: September 21, 2026

At Kidovee, we aim to process and deliver your orders safely and efficiently.

1. Order Processing

Orders are processed after successful order confirmation and payment authorization, where applicable.

Processing time may vary depending on product availability, order volume, and other operational factors.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process.

Kidovee currently offers free shipping on orders over ₹599, as advertised on the website.

Promotional shipping offers may be subject to additional terms and conditions.

3. Delivery Time

Estimated delivery time may vary depending on:

  • Delivery location

  • Product availability

  • Courier/logistics partner

  • Weather conditions

  • Public holidays

  • Unexpected operational delays

The estimated delivery date shown at checkout or communicated after ordering should be treated as an estimate and not a guaranteed delivery date.

4. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided at the time of purchase.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges or re-delivery conditions may apply.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact Kidovee with your order number.

We will coordinate with the applicable shipping partner to investigate the shipment.

7. Damaged Packages

If your package appears damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.

Photos or videos may be requested to help investigate the issue.

8. Contact

For shipping-related questions, please contact Kidovee through the contact details available on our website.

Kidovee
248, Exxoniic Mall Jahangir Pura,
Surat, Gujarat 395005, India

Website: kidovee.com